Contact us

Contact us

We’re here to help

We’re here to support our customers through whatever life might throw their way.

If you need to get in touch with us, please click on the relevant section below to see our contact details and opening hours. You can also manage your account and send us secure messages through the My Moneybarn online portal. You may also find answers to your questions in our FAQs.

If you are unable to access information in a format suitable for you, or you are finding it difficult to repay your arrears then there are options available to you.

If you’re experiencing financial difficulties, we want to help. Please reach out to us and we’ll help to find the best solution, suitable for your personal circumstances.

You can call our Customer Services Team on 0330 555 1230, Monday – Friday: 8am – 5.30pm (excluding bank holidays).

 

You can also make a payment at any time by calling us and following the relevant options, which will take you through our automated payment service.

 

When we’re receiving a high volume of calls you might have to wait a while to speak to us. We appreciate your patience and understanding.

 

Alternatively you can manage your account by using the My Moneybarn online portal.

 

Here you can:

  • Make a payment
  • Set up Direct Debit payments
  • Find out when your next payment is due
  • Change your Direct Debit payment date
  • See your current balance
  • Send us a secure message

If you are looking for help financing a new vehicle, please get in touch with our sales team. You can contact them by:

 

Email: directsales@moneybarn.com

 

Phone: 0330 555 2505  

 

Monday – Thursday: 9am – 7pm

Friday : 9am – 6pm

Saturday: 9am – 5:30pm

(excluding bank holidays)

 

If you’d like to work for us, then we’d love to hear from you. We’re always on the lookout for new talent to join our team. Please get in touch with our recruitment team by:

 

Email: careers@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am-5:30pm (excluding bank holidays)

If our service has been unsatisfactory, then we’d like to know.

 

You can find information on how to make a complaint and our process here.

 

Currently, if you’d like an update on an existing complaint then please contact our complaints team by email.

 

Email: complaints@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am -5:30pm (excluding bank holidays)

Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.

If you’d like to write to us, or you’re arranging a visit, then you can find us at:

Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ