Moneybarn is proud to announce it has been awarded a Feefo Gold Service award. This is an individual seal of excellence which recognises businesses for delivering exceptional experiences, rated by real customers.
Awarded by the ratings, reviews and customer analytics platform, Feefo, this badge of honour is based purely on interactions with verified customers.
The accolade is decided based on a minimum of 50 reviews with a Feefo service rating of between 4.5 and 5.0. This was more than matched by our services, as we received an average rating of 4.7 over the course of 2016.
During the 25 years Moneybarn has operated as a national business, we’ve had a firm focus on the changing needs of our customers. We have placed great focus on ensuring our products provide the best possible customer experience, so to receive the Gold Service award is hugely satisfying.
Operating in a necessary corner of the market, we aim to help our customers with poor credit history get the car finance they need and deserve. We place a real emphasis on our core values of responsibility, approachability, fairness and progressiveness towards all our customers
User-focused innovations such as our car finance calculator have played a major role in how we interact with our customers and provide them with a tool that is quick, easy and stress-free to use. We continue to strive for the highest standards in this regard and hope to develop more initiatives like this in years to come.
Andrew Mabbut, CEO at Feefo, shared his best wishes to the winners, saying: “We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service firstWe have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions”.
Shamus Hodgson, Managing Director of Moneybarn, commented saying: “Receiving this award from Feefo is a real honour. To be recognised for delivering exceptional service to our customers is a great achievement, and something we’re extremely proud of.”